Common Issues
Common issues and how to handle them
- I imported devices but my Schlage CTE didn't import
- After changing batteries, the lock isn't responding to fobs or the mobile app
- I accidentally deleted a manager smart key from all my devices, how can I undo this?
- I added someone to my group but they don't see the group
- My resident cannot see their unit in the Prempoint mobile app
- I cannot scan/unlock my lock with the mobile app
- My fob is not working on a lock
- My Schlage Engage lock makes a very long beep when using a fob on it
- My Schlage Engage lock is failing to authorize while adding it with the Prempoint mobile app
- How do I access my Schlage Control lock if the batteries are dead?