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  1. Prempoint Support
  2. Property Manager Help
  3. Common Issues

Common Issues

Common issues and how to handle them

  • I accidentally deleted a manager smart key from all my devices, how can I undo this?
  • I added someone to my group but they don't see the group
  • My resident cannot see their unit in the Prempoint mobile app
  • I cannot scan/unlock my lock with the mobile app
  • My fob is not working on a lock
  • My Schlage Engage lock makes a very long beep when using a fob on it
  • My Schlage Engage lock is failing to authorize while adding it with the Prempoint mobile app
  • How do I access my Schlage Control lock if the batteries are dead?
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