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  1. Prempoint Support
  2. Resident Help

Resident Help

How-to's and info about common issues

How-to's

  • Using your lock and granting guest access in Prempoint
  • How do I send logs to support?

Common Issues

  • My phone isn't finding/unlocking the lock with the mobile app
  • My fob is not working
  • I'm locked out. How can I get in?
  • I can't see my unit in the Prempoint mobile app
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