Daily Tasks
- Assigning a resident to a unit
- How can I add resident smart keys for a resident that does not have an email address?
- SmartSync - Managing fobs remotely
- How can I find who entered a unit at a specific time?
- Downloading audits from a lock
- How can I find who owns an unidentified fob?
Setup and Training
Miscellaneous
Common Issues
- I added someone to my group but they don't see the group
- My resident cannot see their unit in the Prempoint mobile app
- I cannot scan/unlock my lock with the mobile app
- My fob is not working on a lock
- I see "by <unknown> (smart key)" in my device activity
- My Schlage Engage lock makes a very long beep when using a fob on it