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  1. Prempoint Support
  2. Property Manager Help

Property Manager Help

Quick start guides and how-to's

Daily Tasks

  • Downloading an activity report for a lock
  • Assigning a resident to a unit
  • SmartSync - Managing fobs remotely
  • How can I find who entered a unit at a specific time?
  • Downloading fob audits from a lock
  • How can I find who owns an unidentified fob?
See all 8 articles

Setup and Training

  • Adding a lock to all units quickly
  • Preparing for Prempoint online training
  • Initial setup of the Prempoint software
  • Importing Units
  • How to commission Schlage Engage locks
  • How to update the firmware on Schlage Engage locks
See all 7 articles

Miscellaneous

  • Software configuration when replacing a defective Schlage lock
  • What is the difference between a group admin, manager, and member?
  • Factory Default Resetting and re-commissioning a Schlage Engage device for Prempoint
  • How can I program fobs for residents that don't have Prempoint accounts?
  • How do I perform a full SmartSync?
  • Transferring ownership of a group
See all 8 articles

Common Issues

  • I imported devices but my Schlage CTE didn't import
  • After changing batteries, the lock isn't responding to fobs or the mobile app
  • I accidentally deleted a manager smart key from all my devices, how can I undo this?
  • I added someone to my group but they don't see the group
  • My resident cannot see their unit in the Prempoint mobile app
  • I cannot scan/unlock my lock with the mobile app
See all 10 articles
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