- Downloading an activity report for a lock
- Assigning a resident to a unit
- SmartSync - Managing fobs remotely
- How can I find who entered a unit at a specific time?
- Downloading fob audits from a lock
- How can I find who owns an unidentified fob?
Setup and Training
- Adding a lock to all units quickly
- Preparing for Prempoint online training
- Initial setup of the Prempoint software
- Importing Units
- How to commission Schlage Engage locks
- How to update the firmware on Schlage Engage locks
- Software configuration when replacing a defective Schlage lock
- What is the difference between a group admin, manager, and member?
- Factory Default Resetting and re-commissioning a Schlage Engage device for Prempoint
- How can I program fobs for residents that don't have Prempoint accounts?
- How do I perform a full SmartSync?
- Transferring ownership of a group
- I imported devices but my Schlage CTE didn't import
- After changing batteries, the lock isn't responding to fobs or the mobile app
- I accidentally deleted a manager smart key from all my devices, how can I undo this?
- I added someone to my group but they don't see the group
- My resident cannot see their unit in the Prempoint mobile app
- I cannot scan/unlock my lock with the mobile app