Property Manager Help

Setup and Training

• Preparing for Prempoint online training
• Initial setup of the Prempoint software
• Importing Units
• How to commission Schlage Engage locks
• How to update the firmware on Schlage Engage locks
• Lock installation videos

Daily Tasks

• Assigning a resident to a unit
• How can I add resident smart keys with no residents?
• SmartSync - Managing fobs remotely
• How can I find who owns an unidentified fob?
• Creating a master fob

Common Issues

• My resident cannot see their unit in the Prempoint mobile app
• I cannot scan/unlock my lock with the mobile app
• My fob is not working on a lock

Miscellaneous

• Transferring ownership of a group