Daily Tasks
- Assigning a resident to a unit
- SmartSync - Managing fobs remotely
- How can I find who entered a unit at a specific time?
- Downloading audits from a lock
- How can I find who owns an unidentified fob?
- Creating a master fob
Setup and Training
Miscellaneous
- What is the difference between a group admin, manager, and member?
- Factory Default Resetting and re-commissioning a Schlage Engage device for Prempoint
- How can I program fobs for residents that don't have Prempoint accounts?
- How do I perform a full SmartSync?
- Transferring ownership of a group
- Factory default resetting a Schlage Engage lock
Common Issues
- I accidentally deleted a manager smart key from all my devices, how can I undo this?
- I added someone to my group but they don't see the group
- My resident cannot see their unit in the Prempoint mobile app
- I cannot scan/unlock my lock with the mobile app
- My fob is not working on a lock
- My Schlage Engage lock makes a very long beep when using a fob on it