A SmartSync can occur in two different ways.
An automatic SmartSync occurs when the app automatically synchronizes pending smart keys during the lock/unlock of a device.
A full SmartSync is something you must explicitly do. The difference from an automatic SmartSync is that the full SmartSync first wipes the device's configuration and then rewrites it entirely. This includes rewriting all fobs and schedules.
This is useful for cases where perhaps the device is not behaving as expected and rewriting the configuration from scratch may help fix it.
To perform a full SmartSync, you must physically be in front of the device and do the following:
- In the Prempoint mobile app, tap on the "Manage" tab at the bottom
- Tap on "Devices"
- Find the device you want to run a full SmartSync on and tap it
- Tap on "More..." on the context menu that pops up
- Tap on "Run Full SmartSync" and follow the prompts