Audits generated by fob activity on a lock must be downloaded by the Prempoint mobile app in order to be visible in the web console activity list.
Audits are automatically downloaded whenever the Prempoint mobile app connects to unlock a lock. However, in order to preserve the user experience and speed of the unlock operation, only a handful of audits are downloaded at this time. This means that for locks with a lot of activity, you may not have all audits downloaded.
In order to download the full audit list, you must do this from the Device admin screen in the Prempoint mobile app. Only staff members with authority to the lock will be able to do this.
Once this is complete, you will be able to review the activity in more detail from the web console. Steps for that can be found here: How can I find who entered a unit at a specific time
To download all audits using the Prempoint mobile app, do the following while physically in front of the lock:
- Tap on "Manage" at the bottom
- Tap on "Devices"
- Find the lock in question and tap on it
- Tap the "More" menu option
- Tap "Download Audits"