Prempoint made an enhancement in mid-2019 to be able to correlate offline device audits with their corresponding smart keys in the Prempoint system. For smart keys that were written to locks prior to this enhancement, you will see "<unknown>" for the user in the list of device activity.
In order to see accurate user information in device activity for those smart keys created prior to the enhancement, you will need to perform a full SmartSync on each lock. This will rewrite the smart key information to the lock in such a way that we can begin to correlate those offline device audits to the smart keys in Prempoint.
This will not provide user information for the existing device activity, but all device activity going forward will have accurate user information.
To perform a full SmartSync on a lock, you must physically be in front of the lock and do the following:
- In the Prempoint mobile app, tap on the "Manage" tab at the bottom
- Tap "Devices"
- In the app, find the lock you are standing in front of and tap on it to bring up the context menu
- In the context menu, tap on "More" and then "Run Full SmartSync" and follow the app's prompts